MacandPcStore.com

Great PDA. But..........(See Review)

Customer Rating:
Great PDA! Functional and a great addition to my regular PC uses.
One thing that puzzles me... What the heck is that plastic piece,
on the top of the unit, adjacent to the memory card insert?
It slides out easily on my unit,requiring me to place a piece
of tape over it to prevent accidental loss.

Device Died -- Not Happy With HP Customer Service

Customer Rating:
Device died within 3 months. Unit would not charge and would not power on or reset. Sent to HP under basic warranty. HP claimed that due to some discolorations on the system board near the power / usb connectors that some liquid must have been spilled on the system board at some previouos date and as such the warranty was void. I was advised that I could either pay $194.50 to have the system board replaced or pay $49.95 to decline the repair and have the unit shipped back to me. Totally unacceptable customer service from HP. I will throw this unit in the trash and never buy another HP product again.

Inferior product with serious support issues

Customer Rating:
Whats Good: Cann't think of a thing.
Whats Bad: This is what I sent to the CEO as instructed by HP employees.

Purchased in March 2009 Warranty expires April 15, 2010.
I have been a HP customer for over 15 years. I've purchased Desktops, Printers and Pocket PCS. Over the last several years, I have purchased a desktop HP Media Center that was dead out of the box (defective motherboard)and a HP Photosmart 7760 printer that would not work-straight out of the box. Then In late March of 2009 I purchased an HP iPAQ 211 hand held device.The problems from day one: will not always connect to my desktop, often loses connection during Sync resulting in a complete loss of data in MS Outlook Calendar and Contacts on the desktop and the iPAQ, fully charged battery would not last a full day of no to light use, turns itself on and off, no support to speak of, HP refuses to repair under warranty.

Calls to support have proven useless. Their solution has always been to wipe the unit clean and do a complete reinstall on the iPAQ and reinstall all of the supplied software, on the desktop and the unit. This has never solved anything. In early Feb. 2010 I was finally unable to connect to the desktop at all. Once again I called support. This time they offered to have the problem diagnosed in house. Since the unit was still under warranty I agreed. I sent them the iPAQ 211 unit, the HP OEM extended life battery I had purchased separately, and the 24 pin Connector/AC power adapter cable. They called me on February 25, 2010 and said the problem had been determined by HP to be "user damage" with no option to appeal. They gave until March 3rd to decide if I wanted to pay $200.00 to repair or pay $50.00 to send it back to me. It was never explained how the motherboard and the connecter were damaged. I have never dropped the unit or be un-gentle with it in any way. Their only offer to explain was an offer to "send the pictures" to me. They did not have nor had they seen "the pictures" themselves, but they assured me they would show that it was user damage.

I was told by the billing Manager that there is no way to appeal her decision, that she had the final word. Later she stated if I wanted to pursue this further I would have to send an email to the CEO, Mark Hurd, through their corporate web site. But that even if I did that I would still be billed $50 and the unit would be returned on March 3rd. She was the third person to read me the exact same script. I told her I could not find the link and asked her for assistance. She only repeated it was there without offering any help. Then I asked for the address to thier offices, she refused to tell me. With the explanation that she had no idea! When I expressed my amazement she relented and said "they are located in California" but would not give the city because "it is not business related". (REALLY!?)

Then she hung up.

That's where it stands today.

PS I tried to print the preview of this posting and my HP printer locked up. I ended up printing on another Brands printer.

IPAQ 211

Customer Rating:
I didn't like this product. Battery life is very poor. I had to order new battery after a week. You have to charge it once a day (use or not). My Palm Tungsten E2 would go a month without charge. Big difference.
I do not recommend this product. HP needs to work on it.

iPAQ 211

Customer Rating:
I had the HP3115 in the past. This one seems to read handwriting a little better. It takes patience as it learns your style. It behaved very much like the 3115 except the memory was larger. The battery runs down slower. The internet browser is much faster. There is little comparison between the two. The main memory is very helpful in being able to process more things better. The 8GB memory card is not easily compatible with my 2GB card. The 8GB has a larger word on its FAT table. If you get a 8GB you need to take care of this issue prior to use. It is very difficult to transfer files between the two.

I like the product. It took a while to become accustomed. Many of the things that were required on the HP3115 had to be done again. It has been years since I did them, so I got to learn again.